Adrian Fields
Operations & Facilities Management Professional
Leeds, UK.About
Highly versatile professional with over 18 years of comprehensive experience in operations management, facilities maintenance, IT systems administration, and team leadership. Excels at streamlining complex operations, implementing efficient systems, and leading cross-functional teams to achieve organizational objectives. Proven ability to drive operational efficiency and ensure compliance across diverse industries, from hands-on technical roles to senior management responsibilities.
Work
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Summary
Led comprehensive operations across multiple properties, managing a team of up to 5 staff members and overseeing all administrative functions to enhance operational efficiency and compliance.
Highlights
Managed a team of up to 5 staff members, overseeing all administrative functions including record-keeping, financial management, customer service, and compliance coordination.
Implemented new policies and procedures that significantly improved operational efficiency, conducting performance reviews and delivering staff training programs.
Maintained and upgraded IT infrastructure across all properties, implementing digital booking and management systems to enhance operational flow.
Supervised comprehensive building and grounds maintenance programs, conducting safety inspections and compliance audits to ensure adherence to health and safety regulations.
Coordinated major refurbishment projects and managed preventive maintenance schedules, maintaining relationships with specialized contractors for optimal property condition.
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Summary
Managed building access protocols and daily operations, supervising a team of up to 12 operatives while ensuring safety compliance and efficient maintenance.
Highlights
Supervised a team of up to 12 operatives, coordinating work assignments and implementing safety protocols and training programs to enhance team efficiency.
Processed work orders through internal helpdesk systems and prepared progress reports for management, optimizing maintenance workflows.
Managed inventory and procurement of maintenance supplies, ensuring timely availability and cost-effectiveness for property upkeep.
Utilized digital maintenance management systems and provided basic IT infrastructure support, including audiovisual equipment setup and access control systems management.
Performed hands-on repairs including joinery, plumbing, and electrical work, conducting preventive maintenance and coordinating emergency repairs for building systems.
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Summary
Oversaw comprehensive operations for a portfolio of serviced properties, managing booking systems, financial transactions, and property maintenance to ensure high guest satisfaction and compliance.
Highlights
Managed comprehensive booking and reservation systems, coordinating guest services and customer relationship management across multiple sites.
Processed financial transactions, maintained accounting records, and handled insurance claims, ensuring regulatory compliance and financial accuracy.
Developed and maintained property websites using WordPress and PHP, implementing online booking and payment systems to enhance customer experience.
Supervised comprehensive property maintenance programs, including landscaping, refurbishment, and preventive maintenance schedules.
Managed relationships with specialized contractors and conducted regular property inspections to ensure compliance with housing standards and safety regulations.
Certificates
Skills
Property & Facilities Management
Building Maintenance, Grounds Keeping, Health & Safety Compliance, Project Management, Preventive Maintenance, Emergency Repairs, Compliance Audits, Refurbishment Projects.
IT & Technical Systems
WordPress, PHP, Network Administration, PC Maintenance, Helpdesk Systems, Digital Maintenance Management, Audiovisual Equipment Setup, Access Control Systems, Technical Support, Troubleshooting.
Administrative & Management
Team Leadership, Budget Management, Performance Management, Policy Development, Compliance Management, Strategic Planning, Operational Oversight, Resource Planning, Timeline Management, Contractor Coordination, Budget Control, Record-keeping, Financial Management, Customer Service, Contractor Agreements.
Specialized Trades
Plumbing, Joinery, Basic Electrical Work, Brickwork, General Construction, Hands-on Repairs.
Software Proficiency
Microsoft Products, Property Management Systems, Accounting Software, Digital Reporting Tools.
Technical Problem-Solving
System Troubleshooting, Process Improvement, Quality Assurance, Risk Management.
Customer Service
Relationship Management, Conflict Resolution, Service Excellence, Stakeholder Communication.
Interests
DIY & Maintenance
Hands-on Projects, Community Improvement, Volunteer Maintenance Work.
Continuous Learning
Professional Development, Management Courses, Technology Courses, Specialized Trades Training.